A friendly chat helper for small inns and B&Bs that learns from your own website. Anything it can't answer goes straight to your inbox, so you can get back to making breakfast.
Start free Try the live demoFree plan, free forever · no credit card · no contract · about 5 minutes to set up
No tech skills needed. If you can paste a link, you can do this.
InnReply reads your FAQ, policies and room pages and learns how your inn works.
We email you one line of code plus a simple picture guide for your site builder. Paste it yourself or forward it to your web person. Prefer we do it? We can install it for you.
Check-in, parking, pets, breakfast: answered instantly. Anything it isn't sure about lands in your inbox.
Meet Maple Hollow Inn, a fictional six-room B&B. Ask it something in the chat below. (The bubble in the corner is InnReply's own help chat, for questions about us.)
Maple Hollow Inn demo chat (fictional inn)
Same features on both plans. The only difference is how many chats a month. No contract.
Free forever · no credit card needed
Month to month · no contract · cancel anytime
Both plans show a small "Powered by InnReply" line under the chat. If a month's chats run out, guests are kindly asked to email you instead, so no one is left hanging.
No. It only uses what's on your website. If it isn't sure, it says so and passes the guest to you. It never quotes rates or availability; it sends guests to your booking page for that.
Nope. We email you one line plus a picture guide for your website builder (WordPress, Squarespace, Wix and more). It takes about five minutes, or forward it to whoever looks after your site. Prefer we do it? We can install it for you. Help is by email, no calls needed.
All of them. InnReply sends guests to whatever booking page you already use. Live availability and prices work with Lodgify and Beds24. Beds24 (and Cloudbeds) booking links open with the dates and guests already filled in; with Lodgify, the guest confirms the dates on the booking page.
It asks for the guest's email and sends you their question with the chat attached. Hit reply in your email and your answer goes straight to the guest.
Yes. Free forever: $0 a month, every feature (booking included), up to 50 guest chats a month, no credit card. We'll email you a friendly heads-up at 40 chats. If you run out, the chat kindly asks guests to email you until the 1st, and you can move to the $14.99 plan anytime.
Most small inns won't come close. If you regularly do, we'll reach out and figure it out together, with no surprise charges.
It's a small line under the chat, and it shows on every plan. That keeps the price low for everyone.
No. Start on the Free plan, free forever, with no card needed. Upgrade to $14.99 a month only if you want more chats, and switch back anytime.