Terms of service

The basics

These terms are between you (the inn, B&B or business using InnReply) and Jerry Ching, doing business as InnReply, 639 E. Olive Ave, Burbank, CA 91501 ("InnReply", "we" or "us"). By creating an account or using InnReply, you agree to them. If you're signing up for a business, you're confirming you're allowed to agree for it. Our privacy note explains what data we keep and why.

What InnReply does

InnReply is a chat box for your website. It answers guests' questions using your website and booking page, can show which rooms are free with prices and photos, and links guests to your own booking page to book.

• We don't take bookings or payments for you. Guests always book and pay through your own booking system, on your terms.
• Installing for you. If you ask, we can install the chat box for you using helper (contributor) access to your website. We only use it to install and set up InnReply. You can remove our access at any time.

AI answers can be wrong

The chat writes its replies with AI, from what's on your website and booking page. It does its best, but it can misread things, miss something, or be out of date.

• You're responsible for the information on your website and booking page, and for your prices, policies and final booking terms. What your booking page and your confirmation say is what counts, not the chat.
• When the chat isn't sure, it says so and offers to pass the guest's question on to you.
• If you see a wrong answer, tell us and we'll fix it.

Plans

• Free. $0 a month, 1 location, up to 40 guest chats a month. No card needed.
• $8 a month. Up to 2 locations, sharing up to 1,000 guest chats a month.
• If a month's chats run out, the chat kindly asks guests to email you until the 1st of the next month.
• We may change, add or retire plans. If a change affects you, we'll email you at least 30 days before it takes effect.

Free trial, billing and cancelling

• 7-day free trial. The $8 plan starts with a 7-day free trial. We ask for a card when the trial starts. If you cancel before the trial ends, you pay nothing.
• After the trial, your card is charged $8 automatically, and the plan renews every month until you cancel.
• Cancel anytime from the billing page in your dashboard. You keep the $8 plan until the end of the month you've paid for, then move to the Free plan.
• No refunds for partial months.
• Price changes. If we change the price, we'll email you at least 30 days before it applies to you, so you can cancel first if you'd like.
• Payments are handled by Stripe. We never see or store your full card number.
• If a payment fails, your account moves to the Free plan until the card is updated.

Fair play

Please don't use InnReply to:

• break the law, or mislead, harass or spam guests;
• put InnReply on a website you don't own or run;
• try to break, overload, copy or get around limits in the service, or scrape it;
• pretend to be someone else, or share your login with people outside your business.

We may pause or close accounts that do these things. Where we reasonably can, we'll tell you first.

Your content

Your website text, photos, prices and other content stay yours. You give us permission to read, copy and use them only to run InnReply for you: to answer guests, show rooms, prices and photos, and improve how the chat answers your guests. This permission ends when your account is closed.

You confirm you have the right to the content on your website, including photos.

Demo pages

Sometimes we build a sample page from an inn's public website to show how InnReply would look for them. These pages use only public information and aren't listed in search engines. If you'd like yours taken down, email [email protected] and we'll remove it.

Our part

InnReply, its software and its name are ours. You can use the service while your account is open, and that's it. If you send us ideas or feedback, we may use them freely.

Availability

We work hard to keep InnReply running, but we can't promise it will always be available, error-free or fast. It may sometimes be down for maintenance or because of problems with services we rely on, such as Cloudflare, Google or Stripe. We may also change or improve features over time.

Limits on our responsibility

• InnReply is provided "as is," without warranties of any kind, as far as the law allows.
• We aren't responsible for lost bookings, lost profits, or other indirect losses, or for wrong answers the chat gives.
• If we are responsible for something, our total responsibility is limited to what you paid us in the 12 months before the problem, or $50, whichever is more.
• Some places don't allow some of these limits, so they apply only as far as the law allows.

Closing your account

• You can stop using InnReply anytime: remove the chat box from your website, cancel your plan, and ask us to close your account. We'll delete your account data as explained in our privacy note.
• We can close or pause an account that breaks these terms, or stop offering InnReply. If we stop the service, we'll give at least 30 days' notice by email and won't charge for time after it ends.

Changes to these terms

We may update these terms. If a change matters, we'll email you before it takes effect and update the date at the top. If you keep using InnReply after that, the new terms apply.

California law

These terms are governed by the laws of the State of California, USA. Any dispute will be handled in the courts of Los Angeles County, California, unless the law where you are says otherwise. If one part of these terms can't be enforced, the rest still applies.

Contact

Email [email protected], or write to InnReply, 639 E. Olive Ave, Burbank, CA 91501. We read every message and reply by email.